Frequently Asked Questions

WHY SHOULD I PAY FOR A MEMBERSHIP?

When you join, you know right away that it isn’t a typical provider’s office. Forget about the headaches and frustrations you experienced before. You now have a trusted healthcare provider ready to care for you.

You will have longer face to face time, better communication, and no wait times. You will be able to text us. You will be able to call us with any questions. Our focus is keeping you healthy!

In the FreedomDoc membership model, patients are free to talk to their provider whenever and wherever they need them, with no extra costs. This significantly increases access to a provider and decreases the cost to a patient. Being able to talk to your provider when you need them has tons of benefits. 

We have chosen a membership model because it’s affordable to the patient and allows us to take care of our patients (whom we love!) in the best way we know how.

WILL I SAVE MONEY?

Numerous reports show better care and cost saving throughout the United States. In an actuarial study, they found that our type of practice led to fewer specialist referrals, hospital admissions, and ER visits.

The only change is that we’ve partnered with resources that may save you additional money if you would like to pay cash rather than submit to insurance. For example, we’ve partnered with labs, imaging centers, and a prescription wholesaler for dramatically lower cash-based pricing. However, if you still would like to submit to your insurance you are welcome to do so. We can provide you with those options that allow you to make the right decision based on your situation.

HOW DO I COMMUNICATE WITH YOU?

Our practice leverages a telemedicine app that allows us to be available after hours, especially in urgent concerns. This dedicated tool allows us to securely text, video chat, and send pictures in real time. If we determine that you need to visit the office, we have same day or next day appointments available.

HOW ARE OFFICE VISITS HANDLED?

It’s easy – schedule a visit via secure messaging or call in and come into the office to see us when your visit is actually scheduled. We also have the option to a televisit as an alternative for a quick checkup or if you’re sick at home and would prefer not to come in. As a member of our practice there are no additional charges to see us-ever!

WILL YOU ALLOW ME TO SEE YOU WITHOUT SIGNING UP FOR A MEMBERSHIP?

You never know what the future holds for your health, so we would always suggest joining for a membership to take advantage of our time to get ahead of any problems that may pop up. If you aren’t sure if a membership is right for you, whether it be financial, for your health, or otherwise, you can always contact us so we can sit down and help you work through your decision.

HOW MANY PATIENTS WILL YOU SEE?

Because our main priority is you and we want to make sure we are available for you while maintaining little to no wait, same day or next day visits, as well as non rushed, 30-60 minute visits, we cap our patient panel at 600 patients (a traditional panel is 2000-3000 patients).

WHAT ABOUT LABS, IMAGING, AND PRESCRIPTIONS?

Through the national FreedomDoc network, we’ve partnered with local companies that provide our patients discounts for paying with cash.  However, if you still would like to submit to your insurance you are welcome to do so.

WHAT IF I NEED TO GO TO THE HOSPITAL?

If you feel you need to go to the hospital, please call and discuss with us at any time. We can help you decide whether it’s something we can take care of or if the emergency room is necessary. As your private provider, we would like to be involved in your hospital care—whether to speak to the emergency room provider or the in-patient provider to assist in your care. We are also happy to keep in touch with your families during your stay and help arrange for your care after you return home.

CAN I USE MY HEALTH INSURANCE?

Our practice welcomes all patients – no matter what kind of health plan you do or do not have. We like to say everything done within the walls of or by the practice is covered by the membership. If you need to go outside the office – like for labs, blood work, or specialists you can use your health plan like you normally would. 

DO I STILL NEED HEALTH INSURANCE?

We recommend you continue to have some type of health plan coverage. If you are looking for a cost-effective way to obtain catastrophic care (childbirth, surgery, accidents, etc…), we recommend you enroll in a healthshare. This new type of health plan is affordable, provides great service, and is actually useful to alleviate any emergency medical bills.

WHAT IF I AM ON MEDICARE?

Medicare offers a low baseline of primary care services and typically makes it hard to gain personal access to a primary care provider. Our practice is excellent for the Medicare patient who values having unlimited access to a primary care provider that knows them. Our Medicare patients pay practice fees directly, but Medicare coverage remains in place for everything else: specialists, testing performed outside of our office, and hospitalizations. Your Medicare will also cover lab services we prescribe as these are performed by an independent lab affiliate. We can still refer, write prescriptions, and fully act as your primary care provider.

CAN I PAY WITH MY HEALTH SAVINGS ACCOUNT (HSA)?

Some patients utilize their health savings (HSAs), flexible spending (FSAs) or health reimbursement accounts (HRAs) to pay our fees as “qualified medical expenses”. Legal experts have recommended these patients follow the best practice of paying annually or semi-annually. If requested, we can provide you with an invoice and/or submit a notice to your employer if any questions arise about our programs. Please note that we cannot provide tax or legal advice, and you should consult your own tax advisor for guidance.

IS THERE A LONG-TERM COMMITMENT?

Our service contract is for one year. If you are unhappy with the services OR for any reason wish to cancel your contract, you may do so with a 30-day notice. Any services already performed (i.e. preventive exams) will be itemized for payment. Any refunds will be granted after the service items are paid. All contracts are automatically renewed unless a 30-day notice is received by us not to renew.

HOW DO I JOIN THE PRACTICE?

You call us at 928-668-6083 or click this link to start the enrollment process!

What is an FNP-C?

Denae Newman is an FNP-C, or a certified family nurse practitioner. She holds an independent license and can treat patients autonomously.

What is a PA-C?

Jena Savage is a PA-C, or a certified physician assistant. She works under the supervision of Jeremy Bramwell, DO.

Contact

Contact Us Today

Appointment availability

Monday - Thursday | 8:30am-4pm

Friday | 8:30am - 12pm

After Hours appointments available as needed

Remember that at Truly Well, our providers are just a phone call, text or video chat away 24/7!

ADDRESS

38 N Jefferson St

Wickenburg,  AZ 85390